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Training · Task 5 of 6 · 0:39
How to resolve a temperature alert
Shipment coordinator training, task 5 of 6: an alert names its shipment and the reading out of range. Open the shipment and its tracker's route, deal with the problem, then resolve the alert.
Transcript
An alert names the shipment it concerns: a temperature out of range, a broken seal, a damage report, or a tracker that has gone quiet.
Open Alerts. This one is critical: the reefer shipment has gone above its temperature limit.
Click the shipment reference to see the shipment, and where its tracker has been.
Deal with the problem first. Then come back and click Resolve.
Resolving records that someone looked at it. The alert moves to the Resolved tab, and stays there.
On your Learn page, Resolve an alert is now ticked.